WhatsApp concierge for hotels
Answer every guest on WhatsApp in under a second, in their language.
Concierge is a WhatsApp-based concierge platform for hotels. Guests scan a QR code, ask on WhatsApp and get your hotel's own answers instantly, with your staff one message away. It needs no app, no PMS integration and no AI to get started.
No guest app. No credit card for the demo.
Hotel Meridian
WhatsApp Business account
Hi, I'm in room 204. What's the WiFi password?
09:12
Welcome to Hotel Meridian! Network: Meridian-Guest, password: seaview2026. Anything else I can help with?
09:12
Breakfast hours?
09:13
Breakfast is served 7:00-10:30 in the Garden Restaurant, ground floor.
09:13
Can I talk to someone about a late checkout?
09:14
Of course. I've let the front desk know - someone will reply here shortly.
09:14
Ana - Front desk
Hi! Late checkout until 14:00 is fine for room 204. Enjoy your morning.
09:15
Message
Verifiable facts about Concierge
- 5 guest languages
- Answers in under 1 second
- GDPR consent built in
- No app for guests to install
Why this exists
Why does a hotel need a WhatsApp concierge?
Because the front desk answers the same twenty questions all day, guests will not install another hotel app, and nobody is there at 2 a.m. Concierge moves those questions to WhatsApp, answers them from your own content in the guest's language, and hands anything else to a person.
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The same twenty questions, all day
WiFi password, breakfast hours, checkout time, pool opening, taxi to the airport. Every one interrupts a check-in or a phone call. Multiply by rooms, then by languages.
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Guests will not download your app
Adoption of hotel apps stays low because guests leave in three nights. WhatsApp is already on their phone, in their language, and they keep the thread after checkout.
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Silence after hours, and anyone can claim a room
Night shifts are thin and messages go unanswered. Worse, a text saying "I'm in 204" proves nothing. Concierge answers 24/7 and knows which stay a guest belongs to.
How it works
How does Concierge work for a guest?
A guest scans your hotel QR code or the stay QR code issued at check-in, which opens WhatsApp with a pre-filled message. They ask in their own words. Concierge answers from the FAQ your staff wrote, in under a second, or flags the conversation for a human when the guest asks for one.
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Scan
Guests scan the hotel QR in the lobby or on your website, or the stay QR printed at check-in that links them to their room and dates.
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Ask on WhatsApp
WhatsApp opens with your hotel already selected. Guests write in English, Romanian, German, French or Spanish - no menus, no app.
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Get the hotel's answer, or a person
The FAQ engine replies with the text your team wrote. "Talk to staff" lands in the live inbox and your reply goes straight back to WhatsApp.
Where this is going
What is Concierge trying to accomplish?
We want every hotel guest to get a correct answer within a second, in their language, without the hotel gambling on AI it cannot control. Today that means deterministic answers from hotel-owned content. Next it means AI grounded in that same content, switched on per hotel, with a human always one message away.
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Today
Hotel-owned truth
Answers come only from your FAQ. No hallucinations, no AI bill, instant onboarding by importing an Excel sheet.
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Next
AI grounded in your content (opt-in)
Natural conversation, restricted to your FAQ, with per-hotel budgets and the rules engine as fallback. Off by default.
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Later
Connected to your systems
Reservations, room service, weather and more channels such as SMS and web chat, behind the same swap points that already isolate WhatsApp.
A person is always one message away. That does not change.
What you get
What does Concierge do for hotel staff?
Concierge gives your team one place to answer guests on WhatsApp: a multilingual FAQ that replies instantly, a live inbox for anything a person should handle, stay QR codes that prove which room a guest is in, consent-aware broadcasts, and analytics that show which questions you still need to answer.
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FAQ concierge
Deterministic answers from the questions and answers your staff write. Edit in the dashboard, live seconds later.
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Live inbox and staff replies
Every conversation, every message, with a reply box that sends straight to the guest's WhatsApp. Images included.
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Escalations
"Talk to someone" flags the thread, shows who is waiting and for how long, and clears when a person answers.
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Check-in stay QR
Issue a QR per stay so the inbox trusts the room and dates. Checkout ends the pass automatically.
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Broadcasts with consent
Information and marketing broadcasts using Meta-approved templates, with opt-in, quiet hours, STOP handling and scheduling.
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Multilingual knowledge base
Five guest languages with side-by-side translation tooling and Excel import and export for bulk edits.
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Analytics
Volume, top topics, escalation rate and the questions Concierge could not answer, so you know what to write next.
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Roles and multi-hotel
Platform, Admin, Manager and Front desk roles. One login can serve several properties with fully separated data.
Outcomes
What are the benefits of using Concierge?
Fewer interruptions at the desk, guests answered around the clock in their language, a room identity you can trust, marketing reach that respects consent, and a clear view of what guests actually ask. Onboarding is configuration, not a project, and running costs are a few cloud services per hotel.
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Your team answers only what needs a person
Routine questions never reach the desk. Escalations arrive in one inbox with the full transcript, so staff reply in seconds, not after a search.
Your team answers only what needs a person -
Guests get answers 24/7, in their language
The FAQ engine never sleeps and never invents. Write the answer once, translate it side by side, and every guest reads it in English, Romanian, German, French or Spanish.
Guests get answers 24/7, in their language -
You know which room is asking
A stay QR ties the conversation to a real reservation. Requests such as late checkout or a taxi are trusted, and the pass ends at checkout.
You know which room is asking -
Reach guests without breaking the rules
Marketing goes only to guests who opted in, inside quiet hours, with STOP honoured automatically and Meta-approved templates.
Reach guests without breaking the rules -
See what guests ask and what you have not answered
Analytics show volume, topics, escalation rate and unanswered questions per hotel, so content improves every week.
See what guests ask and what you have not answered
Hosted in the EU. Adding a hotel is creating a tenant, connecting a WhatsApp number and importing the FAQ.
Security and compliance
Is Concierge safe for European hotels?
Yes. Concierge keeps each hotel's data separate, masks guest phone numbers, separates service consent from marketing consent, honours STOP, verifies every inbound message and stores secrets in a dedicated vault.
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Tenant isolation
Each hotel's data is kept separate
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Privacy by default
Phone masking in the dashboard
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Consent split
Service vs marketing, STOP honoured
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Verified inbound
Inbound messages are authenticated
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Secrets
Credentials stored in a dedicated vault
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Audit trail
Every message stored and reviewable
Demo
What does a guest conversation look like?
Questions
Frequently asked questions about Concierge
Short, direct answers about what Concierge is, how it handles languages and consent, what it costs and how long onboarding takes.
What is Concierge?
Concierge is a WhatsApp-based concierge platform for hotels. Guests scan a QR code, ask on WhatsApp and receive the hotel's own answers instantly, with staff able to step in from a live inbox.
Does it make things up?
No. Today Concierge answers only with text your staff wrote in the FAQ. If nothing matches, it says so and offers a person. The planned AI mode is opt-in per hotel and restricted to your own content, with the rules engine as fallback.
Which languages does it support?
Guests can write in English, Romanian, German, French and Spanish. The FAQ editor shows translations side by side and supports Excel import and export. The marketing site is available in English, Romanian, German and Spanish.
Do guests need to install an app?
No. Guests use the WhatsApp they already have. Scanning the QR code opens WhatsApp with your hotel selected and a pre-filled first message.
What happens when a guest wants a human, or after hours?
The conversation is flagged as an escalation and appears in the staff inbox with the full transcript. Staff reply from the dashboard and the guest receives it on WhatsApp. Routine questions keep being answered automatically around the clock.
Can we message guests proactively?
Yes, through broadcasts. Information broadcasts go to current guests; marketing broadcasts go only to guests who gave marketing consent, respect quiet hours and honour STOP. Both use Meta-approved WhatsApp templates and can be scheduled.
How is Concierge different from HiJiffy, Duve or Akia?
Concierge is WhatsApp-native, issues a QR per stay so the inbox knows the room, answers only from hotel-owned content and works without a PMS integration. Guest data is hosted in the EU. Compare feature lists side by side; we are happy to walk through them.
How much does it cost?
Pricing is per property. Hosting and WhatsApp messaging are passed through at cost, and a typical hotel runs on a small set of cloud services. Contact us for a quote based on your number of rooms and expected message volume.
Is it GDPR compliant?
Concierge is designed for GDPR: data stays in the EU, each hotel's information is kept separate, guest phone numbers are masked, service and marketing consent are recorded separately and STOP is honoured. You remain the controller; we act as processor under a data processing agreement.
How long does onboarding take?
Onboarding is setup, not a project: we add your hotel, connect WhatsApp, import your FAQ from Excel and invite your staff. Most of the time goes into writing good answers, not into software.
Contact
Book a demo or ask us anything
Tell us about your property and we will show Concierge on your own questions. We reply within one business day.
- Based in Romania, serving European hotels
- Demo in English, Romanian or German
- No commitment, no credit card
Or write to us directly: hello@coderlytics.com